Engagement Analyst [External Expert Engagement Services (E3S)]

Job Title: Engagement Analyst [External Expert Engagement Services (E3S)]

Department: Global Business Services (GBS) – Contracting & Legal Services (CLS)

Function: E3S

Travel: Minimal, as required for business needs

Global Career Level: C

Shift Timings- 2:00- 11:00 PM IST

Introduction to role:

Are you ready to turn complex, cross-border expert engagements into compliant, seamless programs that help our science reach patients faster? As an Engagement Specialist within External Expert Engagement Services (E3S), you will process and coordinate compliant contracts for healthcare providers and patients participating in advisory boards, consulting, and speaking engagements. You will deliver first-time-right quality, on-time execution against service level agreements (SLAs), and accurate data capture for global transparency reporting. Partnering with Medical Affairs, Commercial, Compliance, Legal, Nominated Signatories, Payments, Global Meetings & Events, and IT, you will provide a seamless, compliant engagement experience and contribute to continuous improvement of E3S services.

Accountabilities:

• Intake, triage, and queue management: Review incoming requests for completeness; triage to the correct reviewer/business area; maintain queue hygiene and case aging targets.

• Contracting and approvals: Guide stakeholders through approvals; apply policy standards consistently, including fair market value (FMV), caps, and utilization rules. Ensure executed letters of agreement (LOAs)/contracts are obtained ahead of program start.

• Compliance checks and documentation: Perform first-line due diligence (e.g., debarment/exclusion screening); escalate complex issues to Compliance or Legal. Collect, review, and store documentation (needs assessments, executed agreements, CVs, W‑9/banking information, payment forms) per SOPs and retention policies. Capture transparency data elements (e.g., US Sunshine/Open Payments, EFPIA, and country-specific requirements).

• Payments coordination: Partner with the Payments team to obtain required information and resolve exceptions; target initiation of payments.

• Service delivery and communication: Meet core quality and productivity targets: first-time-right, backlog of cases, and monthly throughput aligned to demand. Communicate clearly and professionally with internal and external stakeholders; maintain high customer satisfaction.

• Risk management and escalation: Identify compliance risks; document decision rationale; maintain audit readiness and consistent application of AZ policies and procedures; escalate promptly when needed.

• Continuous improvement: Provide feedback on process and system enhancements; contribute to training materials, SOP updates, and knowledge articles to improve first-time-right outcomes and reduce rework.

Essential Skills/Experience:

• Education: Bachelor’s degree.

• Minimum 1- 5 years of relevant experience.

• Systems proficiency: Ability to quickly learn and navigate Salesforce CRM, Microsoft 365, and document repositories (SharePoint/OneDrive; Adobe).

• Operational excellence: Demonstrated ability to manage multiple priorities, adhere to SLAs, and organize work across stakeholders with meticulous attention to detail and follow-through.

• Regulatory mindset: Experience coordinating projects, contracts, or operational workflows in a regulated environment; ability to interpret SOPs and apply working instructions consistently.

• Communication and collaboration: Excellent written and verbal communication in English; proven ability to partner effectively with cross-functional and global teams.

• Ethics and discretion: High ethical standards and sound judgment in handling confidential and sensitive information.

Desirable Skills/Experience:

• Industry experience: Experience in biopharma, healthcare services, compliance, legal, finance, procurement, or consulting supporting regulated clients.

• Compliance knowledge: Familiarity with HCP/patient engagement controls, FMV, anti-bribery/anti-corruption (ABAC), and transparency requirements (Sunshine/Open Payments, EFPIA).

• Risk and quality: Exposure to compliance, finance, auditing, quality assurance/control, SOX, or risk management.

• Global experience: Comfort working across cultures, time zones, and distributed teams.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual  flexibility. Join us in our unique and ambitious world.

Why AstraZeneca:

Here, your precision in ethics, compliance, and transparency fuels science that reaches more patients. You will collaborate closely with diverse teams, leveraging modern technology and data to remove friction, standardize how we operate, and prepare the enterprise for future challenges. We bring unexpected teams into the same room to unleash bold thinking, make quick, well-judged decisions, and turn ideas into real outcomes. We value kindness alongside ambition, support you to stretch and grow, and offer intellectually stimulating work that builds your reputation while creating impact that matters.

Call to Action:

Step into this role to shape compliant, high-velocity expert engagements and grow your impact—send your application today and start creating results that count!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.